How It Works

Learn how SimpleCallCenter helps you manage your call center operations

Voicemail & Follow Ups

Voicemails automatically become follow-up items your team can process from one place — with real-time visibility and clear ownership.

1

Real-time "needs attention" counters

On the left sidebar, SimpleCallCenter shows the number of unassigned / unprocessed voicemails as a live counter.

As new voicemails arrive (or get processed/closed), the numbers update instantly for everyone.

2

Permission-based access

Only agents with permission to process voicemails can work from this screen.

3

A clear, trackable workflow

Each voicemail item includes:

  • Caller number + timestamp
  • Team / Call Center
  • Status (e.g. New, Processing)
  • State (Assigned / Unassigned)
  • Assigned to (who owns the follow-up)

Agents can:

  • Assign to me (claim it)
  • Mark as Processing
  • Back to New
  • Unassign
  • Close
4

Recording + transcription available immediately

Each voicemail includes:

  • the voicemail recording (play it right there), and
  • the voicemail transcription displayed alongside it (when transcription is enabled)
5

Filters for speed

Voicemails can be filtered by caller/search, team, status, assignment state, and assigned agent — so it stays manageable even with high volume.