How It Works

Learn how SimpleCallCenter helps you manage your call center operations

AI Summaries

When enabled, SimpleCallCenter automatically generates an AI summary after each call and attaches it to the call record.

What the summary can include:

  • A clear call recap (what the caller wanted, what the agent did, outcome / next steps)
  • Extracted contact details mentioned in the call, such as:
    • email
    • name
    • address
    • company
  • Automatic flags for review if agent tone or behavior looks suspicious (for example aggressive, inappropriate, or unusual patterns)

These summaries help supervisors and agents understand calls fast without replaying audio.