Easy, Fully Automated Setup
Set up your system quickly with AI-driven processes, including synthetic voice integration. Our streamlined, automated process asks minimal questions, tailoring the setup to your business needs.
Learn moreOur Features
All features are included in every plan
no extra fees, no tiered pricing. Just usage.
Automatic IVR Menu with Advanced Options on 80+ Languages
Benefit from an interactive voice response system with built-in speech recognition and DTMF support.
Learn moreAutomatic Call Distribution System for Inbound Calls
Utilize our Advanced Call Distribution system for position announcement, SLAs and Timers and Integrated voicemail, and more for efficient call handling.
Learn moreQuality Control With AI
AI automatically reviews every call and flags only those where the agent sounds rude or service falls below standard — with alerts visible right in the desktop app.
Learn moreSupervisor Assistance
Supervisors can discreetly join live calls to provide tips and guidance directly from the user interface.
Learn moreReporting & Dashboards
Hourly queue stats, daily agent stats, SLA breakdowns, AI-flagged calls, missed & voicemail follow-up, usage and peaks — all turned into dashboards with drill-down to individual CDRs, so you always know what’s happening in your call center, not just how many minutes you used.
Learn moreAgent Flexibility
Configure wrap-up time, call timeouts, and no-answer rules per agent. Let the same person work in multiple hotlines and call centers at once, even as both agent and supervisor.
Learn moreShared Voicemail Processing
Not every call reaches an agent — queues time out, lines close for the day, people call after hours. SimpleCallCenter turns all of that into a shared, trackable voicemail workflow, not a black hole.
Learn moreMissed Call Processing
If the caller leaves a voicemail, it becomes a voicemail item. If the caller hangs up without recording anything, it becomes a missed call item. All of these missed calls land in the same shared “Missed & Voicemail” workspace in the desktop app.
Learn moreReal-Time Agent Presence
Live presence for every agent across all call centers and queues: who’s logged in, on a call, or logged out. Presence updates are pushed in real time to the desktop app and used by the ACD, so supervisors and routing logic always work off the same, up-to-date status.
Learn morePersonal Phone Numbers (Direct Lines)
Give users their own direct numbers on top of call center queues and extensions. Direct calls ring their desktop app, SIP phone, and mobile app, and optional recordings from personal numbers are visible only to that user, not to supervisors.
Learn moreOutbound Calls
Agents can dial out as a call center (with full recording, transcription, AI QA, and supervisor access) or from their own direct number. Personal outbound calls can be recorded optionally, but those recordings are visible only to that user, not to supervisors or admins.
Learn moreInbound Fax Service
Receive faxes on your existing numbers: the system detects fax tone, converts the fax to PDF, and delivers it by email and inside the portal. Dedicated fax lines are supported for clinics and other fax-heavy users — no separate fax service needed.
Learn moreFree Internal Calls, Extensions & Transfers
Every user gets a free internal extension that works on SIP desk phones, softphones, and our mobile app with push wake-up. Incoming calls can be warm-transferred to any extension, and personal voicemail with SIP MWI is coming soon.
Learn moreAll-in-One Desktop App
One desktop app for everyone: a softphone for users, a full call center workstation for agents, and a real-time monitoring console for supervisors — with multi-account support, visual CDRs, recordings, transcripts, and AI quality flags built in.
Learn moreAutomatic Schedule Redirect
Define business hours once, and SimpleCallCenter will automatically send off-hours calls to voicemail with transcription and AI summary, so your team can follow up instead of guessing what those missed calls were about.
Learn moreVisual Call Flow & Advanced CDR
Open any call and see a visual timeline of every step: messages played, queues entered, agents tried, ring times, answer, transfer, and hangup — plus recording, transcript, and AI review all in one screen.
Learn moreSecurity & Reliability
Redundant in two regions (New York and San Francisco), so if one site goes down, the other continues to handle new calls. TLS is used everywhere we control the connection, with exceptions only for third-party SIP phones, and recording access is scoped so call center recordings are available for QA while personal direct-number recordings are visible only to their owner.
Learn more