Pricing

Simple, usage-based pricing for inbound call centers. No per-seat fees — add as many agents as you want, pay only for actual usage.

Usage Rates

The per-minute and AI rates are the same for all call center plans and direct numbers. We first deduct usage from your included monthly balance. Once it's used up, out-of-subscription rates apply.

Voice Rates

TypeIn SubOut of Sub
Inbound calls / minute $0.0025 $0.004
Outbound calls / minute $0.0065 $0.010

Internal calls between your users are free. We only bill minutes for calls that touch the phone network (PSTN) or external numbers.

Call Recording

TypeIn SubOut of Sub
Call recording / minute $0.002 $0.002

ℹ️ Recording can be enabled per queue, per number, or per agent.

Transcription & AI

TypeIn SubOut of Sub
Transcription / minute $0.012$0.018
AI call summary / call *from $0.01from $0.015
Agent evaluation / call *from $0.01from $0.015

* Actual cost depends on call duration. Short calls usually cost only a few cents, long calls up to 10–15¢.

Fax & OCR

TypeIn SubOut of Sub
Inbound fax / page $0.02 $0.03
OCR / page $0.02 $0.025

Call Center Plans

Simple, usage-based pricing for inbound call centers. No per-seat fees — add as many agents as you want, pay only for actual usage.

All call center plans include all features:

Unlimited agents
Unlimited queues and IVRs
Call routing, ring strategies and schedules
Call recording (configurable per queue/number/agent)
Live monitoring & basic reports
Transcription, AI call summaries and agent evaluation

The only difference between plans is how much monthly usage credit is included. If you go over the included credit, additional usage is billed at standard rates.

Starter

$20/ month per call center

Includes $20 of usage. (About 8,000 minutes of inbound calls)

Best if you:

  • Run a low-volume support or sales line
  • Are piloting a new call center
  • Expect only a few hundred short calls per month

Growth

Popular
$50/ month per call center

Includes $50 of usage. (About 20,000 minutes of inbound calls)

Best if you:

  • Expect steady, growing inbound traffic
  • Want room for more daily calls and AI usage
  • Don't want to think about overage too often

Pro

$100/ month per call center

Includes $100 of usage. (About 40,000 minutes of inbound calls)

Best if you:

  • Handle consistent, heavier daily traffic
  • Record and transcribe a large share of calls
  • Use AI summaries and evaluations regularly

Enterprise

$200/ month per call center

Includes $200 of usage. (About 80,000 minutes of inbound calls)

Best if you:

  • Run a high-volume call center or multiple teams
  • Have a lot of recorded and AI-processed calls
  • Prefer a larger included buffer before any overage

How Billing Works

  1. 1
    Each call center has a monthly subscription (Starter / Growth / Pro / Enterprise).
  2. 2
    This subscription includes a usage credit (for example $20, $50, $100 or $200).
  3. 3
    All usage — minutes, recording, transcription and AI — is first deducted from this credit.
  4. 4
    After the credit is fully used, additional usage is billed at the out-of-subscription rates.
  5. 5
    The number of agents and queues is unlimited and does not affect the price — you only pay for actual usage.

Most Platforms Charge More — and Give You Less

Many voice providers charge more — and deliver less.

For example, a common DIY option like Twilio offers only raw telephony. You'll pay:

  • 🔶Over 3× more for inbound minutes
  • 🔶About 2× more for outbound minutes
  • ❌No built-in dashboards, AI summaries, voicemail handling, or agent tools

💡Why Teams Choose SimpleCallCenter

  • ✅Lower per-minute rates
  • ✅Full platform included (routing, AI, live coaching, recordings, and more)
  • ✅No seat fees. No setup fees. No hidden charges.

Everything you need — without the buildout, overhead, or surprises.

Comparisons are based on public SIP trunking rates from Twilio as of Dec 2025. Twilio is a registered trademark of Twilio Inc.

Direct Numbers & Fax

Personal direct numbers for individual users with voice and fax support

Standard DID

$7/ month per number

Includes $7 of usage.

  • Local US & Canada numbers
  • Voice + Fax on the same number
  • Optional call recording
  • Email delivery for faxes

ℹ️ Usage rates for direct numbers are the same as call center plans. See the Usage Rates section above for voice, recording, transcription, and AI rates.