Pay Only For What You Use
Simple, usage-based pricing. No per-seat fees — add as many agents as you want, pay only for actual usage.
Pricing Calculator
See how many minutes you can get for your monthly budget
What You Get for $20/month
Usage Rates
The per-minute and AI rates are the same for all call center plans and direct numbers. We first deduct usage from your included monthly balance. Once it's used up, out-of-subscription rates apply.
Voice Rates
| Type | In Subscription | Out of Subscription |
|---|---|---|
| Inbound calls / minute | $0.0025 | $0.004 |
| Outbound calls / minute | $0.0065 | $0.010 |
Internal calls between your users are free. We only bill minutes for calls that touch the phone network (PSTN) or external numbers.
Call Recording
| Type | In Subscription | Out of Subscription |
|---|---|---|
| Call recording / minute | $0.002 | $0.002 |
ℹ️ Recording can be enabled per queue, per number, or per agent.
Transcription & AI
| Type | In Subscription | Out of Subscription |
|---|---|---|
| Transcription / minute | $0.012 | $0.018 |
| AI call summary / call * | from $0.01 | from $0.015 |
| Agent evaluation / call * | from $0.01 | from $0.015 |
* Actual cost depends on call duration. Short calls usually cost only a few cents, long calls up to 10–15¢.
Call Center Plans
Simple, usage-based pricing. No per-seat fees — add as many agents as you want, pay only for actual usage.
All call center plans include all features:
The only difference between plans is how much monthly usage credit is included. If you go over the included credit, additional usage is billed at standard rates.
Starter
per call center
Includes $20 of usage
≈ 8,000 minutes of inbound calls
Best if you:
- Run a low-volume support or sales line
- Are piloting a new call center
- Expect only a few hundred short calls per month
Growth
per call center
Includes $50 of usage
≈ 20,000 minutes of inbound calls
Best if you:
- Expect steady, growing inbound traffic
- Want room for more daily calls and AI usage
- Don't want to think about overage too often
Pro
per call center
Includes $100 of usage
≈ 40,000 minutes of inbound calls
Best if you:
- Handle consistent, heavier daily traffic
- Record and transcribe a large share of calls
- Use AI summaries and evaluations regularly
Enterprise
per call center
Includes $200 of usage
≈ 80,000 minutes of inbound calls
Best if you:
- Run a high-volume call center or multiple teams
- Have a lot of recorded and AI-processed calls
- Prefer a larger included buffer before any overage
How Billing Works
- 1Each call center has a monthly subscription (Starter / Growth / Pro / Enterprise).
- 2This subscription includes a usage credit (for example $20, $50, $100 or $200).
- 3All usage — minutes, recording, transcription and AI — is first deducted from this credit.
- 4After the credit is fully used, additional usage is billed at the out-of-subscription rates.
- 5The number of agents and queues is unlimited and does not affect the price — you only pay for actual usage.
Most Platforms Charge More — and Give You Less
Many voice providers charge more — and deliver less.
For example, a common DIY option like Twilio offers only raw telephony. You'll pay:
- 🔶Over 3× more for inbound minutes
- 🔶About 2× more for outbound minutes
- ❌No built-in dashboards, AI summaries, voicemail handling, or agent tools
💡Why Teams Choose SimpleCallCenter
- Lower per-minute rates
- Full platform included (routing, AI, live coaching, recordings, and more)
- No seat fees. No setup fees. No hidden charges.
Everything you need — without the buildout, overhead, or surprises.
Comparisons are based on public SIP trunking rates from Twilio as of Dec 2025. Twilio is a registered trademark of Twilio Inc.