How It Works
Learn how SimpleCallCenter helps you manage your call center operations
AI Agent Efficiency
AI Agent Efficiency adds a consistent quality layer across calls by evaluating agent performance and saving the results into the agent's AI Reviews.
It can:
- Rate politeness (tone and professionalism)
- Rate efficiency (how quickly and effectively the issue was handled)
- Flag calls for review when tone/behavior looks suspicious
- Store the results in the agent's AI Review history, so supervisors can track trends over time (not just single calls)
If a CRM integration is connected, these AI outputs can also be used to help populate CRM records when a new lead is created (using extracted contact/company details mentioned during the call).