How It Works

Learn how SimpleCallCenter helps you manage your call center operations

Missed Calls & Follow Ups

Missed calls automatically turn into follow-up items your team can process from one place — with real-time visibility and clear ownership.

1

Real-time "needs attention" counters

On the left sidebar, SimpleCallCenter shows the number of unassigned / unprocessed missed calls as a live counter.

As new missed calls happen (or get picked up/closed), those numbers update instantly for everyone.

2

Permission-based access

Only agents with permission to process missed calls can work from this screen (so not every user can change statuses or take ownership).

3

A clear, trackable workflow (no guessing who's handling it)

Each missed call shows:

  • Caller number + timestamp
  • Team / Call Center
  • Status (e.g. New, Processing)
  • State (Assigned / Unassigned)
  • Assigned to (who owns the follow-up)

Actions support a simple lifecycle:

  • Assign to me → claim the missed call
  • Mark as Processing → signal "I'm working on it now"
  • Back to New → revert if needed
  • Unassign → hand it back to the pool
  • Close → mark completed and remove it from the active follow-up list
4

Fast filtering when volume grows

The list can be filtered by:

  • caller (search)
  • team
  • status
  • assigned/unassigned state
  • assigned agent
5

Open the missed call and take action

From each row, an agent can open the missed call entry (details view) and perform the follow-up (typically a manual callback / handling the request), then update the item status so the whole team sees the result in real time.