Virtual call center
Virtual Call Center Software — Remote Teams, Clean Routing, No Hardware
Run a professional call center with a distributed team. SimpleCallCenter gives you IVR, routing, queues, voicemail, and reporting — with optional recording and AI tools — without desk phones or per-seat pricing.
- Remote & hybrid teams
- IVR + queues + routing
- No per-seat fees
What “virtual call center” really means
A virtual call center lets agents work from anywhere while calls still follow clear rules: IVR menus, routing, queues, and reliable follow-up. The customer experience stays consistent — even when the team is distributed.
- •Work from anywhere without losing control of call flows.
- •Keep routing consistent with IVR, business hours, and queues.
- •Improve accountability with reporting, logs, and missed-call follow-up.
A virtual call flow that works for remote teams
Remote staffing only works if the system stays organized: route correctly, queue when busy, and always capture follow-up.
1) IVR + business hours
Route callers based on intent, language, and time-of-day — without involving a human first.
IVR & routing →2) Queues + distribution
Calls go to the right queue. Agents can answer from anywhere while the queue stays fair and visible.
3) Follow-up built in
Missed calls and voicemail are captured with notifications, so nothing disappears in someone’s inbox.
Features that make remote teams feel coordinated
Agent status & reporting
See answered vs missed calls, wait times, and agent activity — without micromanaging.
Call recording (optional)
Enable recording when needed for QA, training, or documentation.
Transcription & AI summaries (optional)
Turn AI on only when it helps — for selected queues, teams, or calls.
Usage-based pricing
Costs follow call volume and enabled add-ons — not headcount.
Run a virtual call center without per-seat pricing
Keep routing clean, follow-up consistent, and costs aligned to usage — even with a distributed team.