Supervisor Assistance

Supervisors can discreetly join live calls to provide tips and guidance directly from the user interface.

Enhance Support with Live Call Guidance

Discreetly join live calls to monitor agent performance.
Provide real-time tips and guidance for improved call quality.
Switch online modes: choose to listen, talk to the agent, talk to the customer, or communicate with both.
Enhance overall support and operational efficiency with live supervision.