Shared Voicemail Processing
Not every call reaches an agent — queues time out, lines close for the day, people call after hours. SimpleCallCenter turns all of that into a shared, trackable voicemail workflow, not a black hole.
Intelligent Voicemail Processing
Transform missed calls into actionable, trackable workflows
Automatic Voicemail Routing
Calls that can't be answered (closed hours, queue timeout) are routed to a shared voicemail for that hotline or call center instead of just dropping or playing a dead-end message.
Automatic Transcription
Each voicemail is transcribed automatically using speech recognition, so supervisors and agents can read the message without pressing play.
Integrated CDR
Each voicemail is recorded and attached to the same global CDR as the call, together with menu path and ACD attempts for complete context.
Shared Inbox Workflow
A collaborative workspace where your team actually works voicemails, not just listens
Shared Inbox
All voicemails land in a shared voicemail & missed calls view where the team actually works them, not just listens.
Assignment System
Items start as "Unassigned", and supervisors can assign them to specific agents or themselves for accountability.
Status Tracking
As agents work on voicemails, they flip status from Unassigned → In process → Done, so the team sees what's still waiting for action.
Complete Information
Each voicemail appears with caller, time, queue/hotline, transcript, and recording link — everything needed to respond effectively.
Statistics & Reporting
Complete visibility into voicemail metrics and call disposition
Queue Disposition
Queue disposition records how many calls ended in voicemail vs hangup vs AI agent, per queue and per hour — ready for reporting and SLA analysis.
Clear Separation
Timeouts "to voicemail" are clearly separated from simple abandonment, so you see whether people gave up or were intentionally redirected.
Simple for Users, Powerful for Teams
From the user's point of view, it feels simple: missed calls + voicemails = one shared inbox with ownership, statuses, transcripts, and links to call recordings, all visible in the same desktop app they already use for live calls.
Because this is all tied into your stats and queue logic, you get complete visibility into how calls are handled, whether they ended in voicemail, hangup, or AI agent — ready for reporting and SLA analysis.