Security & Reliability
SimpleCallCenter is built to survive failures and protect conversations, not just to work "when everything is fine".
Built for Reliability & Security
Enterprise-grade infrastructure designed to keep your calls secure and available
Built for Reliability
SimpleCallCenter is built to survive failures and protect conversations, not just to work "when everything is fine".
No Single Point of Failure
There is no single PBX box that everything depends on — routing and call control are designed to keep working even if a whole site disappears.
Privacy & Security First
Security isn't only about transport — it's also about who can see what, with granular privacy controls for different types of calls.
Multi-Region Redundancy (NY + SF)
Geographic redundancy ensures your calls keep flowing even if an entire region fails
Multi-Region Deployment
The platform runs in two independent regions: New York and San Francisco, ensuring geographic redundancy and disaster recovery.
Critical Services Redundancy
All critical services (call routing, ACD, signaling, APIs) are deployed in both regions, so if one region goes down, the other takes over.
Automatic Failover
If one region goes completely down, the other region takes over new calls. Phones re-register and new calls flow through the healthy region.
Continued Operations
Outbound calls from the desktop app and SIP devices also go out via the healthy side, ensuring business continuity.
Encrypted by Default
For anything under our control, we use TLS by default to protect your communications
TLS by Default
For anything under our control, we use TLS by default. Web portal & desktop backend: all traffic goes over HTTPS/TLS.
Protected APIs
Internal APIs and control channels are protected with TLS and authentication, ensuring secure communication throughout the platform.
Encrypted SIP Signaling
SIP signaling is encrypted when we control both sides (our SBCs, softphones, WebRTC, etc.), protecting call setup and control.
Carrier Protection
Traffic between our edge and carriers / internal services remains protected, even when third-party devices use unencrypted SIP.
Privacy Controls for Recordings
Security isn't only about transport — it's also about who can see what
Call Center Numbers
Recordings, transcripts, summaries, and AI quality flags are visible to supervisors for QA and coaching on call center numbers.
Personal Direct Numbers
Recording is optional and controlled by the user. If enabled, these recordings are visible only to that user, not to admins or supervisors.
Separate from QA
Personal calls are not pulled into call center QA or scorecards, keeping private conversations separate from business oversight.
Dual Use Support
This makes it possible to use SimpleCallCenter as both a business call center and an office phone system without turning every private call into something management can inspect.
Complete Protection
SimpleCallCenter provides complete protection at every level: multi-region redundancy ensures availability even if an entire data center fails, TLS encryption protects all communications by default, and granular privacy controls ensure that personal calls remain private while business calls can be monitored for quality.
The only exception to encrypted SIP is third-party SIP phones that don't support secure signaling or are deployed in environments where TLS can't be enabled. In those cases, we still recommend TLS where possible, and unencrypted SIP is limited to the customer's side of the connection while traffic between our edge and carriers remains protected.