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Real-Time Agent Presence

Monitor agents’ statuses (busy, in call, etc.) in real time for efficient workforce management.

Efficient Workforce Management

  • View real-time statuses such as busy, in call, available, and more.
  • Instantly verify if an agent's phone is registered.
  • Monitor agent login status in the ACD system, indicating whether they are logged in or logged out.
  • Enhance operational efficiency with real-time agent presence tracking.