Inbound Fax Service
SimpleCallCenter includes a built-in inbound fax service for teams that still need real fax — especially clinics, law firms, and offices dealing with paperwork.
Built-In Fax Reception
Receive and process faxes seamlessly within your call center platform
Dedicated Fax Lines
Assign dedicated phone numbers as fax lines. Only these numbers are treated as fax lines — regular voice numbers do not listen for fax tones and are not affected.
Automatic PDF Conversion
When a fax arrives on a fax number, the platform receives the fax and converts it to a PDF automatically, ready for storage and distribution.
Complete Metadata Tracking
Fax metadata is stored (caller ID, fax number, time, account/call center), so every fax is traceable and reportable in your system.
AI-Powered Processing
Transform faxes into searchable, summarized content automatically
OCR Text Extraction
Each fax is processed with OCR to extract the text, making the content searchable and accessible without opening the PDF.
AI Summarization
The extracted text is then AI-summarized to identify what it's about and key details, providing quick insights at a glance.
Multiple Delivery Options
Access your faxes through email or the desktop application
Email Delivery
Recipients get an email with the PDF attached and the OCR text + short AI summary in the email body, so faxes are easy to find later by searching in Gmail/Outlook.
Portal & Desktop App
Faxes appear in the portal and desktop app, where the team can see new faxes in a list, open or download the PDF, and review the OCR text and summary.
Unified Management
Manage fax numbers alongside voice DIDs in one integrated platform
Unified Number Management
Manage fax numbers along with voice DIDs in the same account, providing a single interface for all your communication channels.
Team Access Control
Control which teams/call centers can see which fax lines, ensuring proper access management and organization.
Integrated Billing & Reporting
Usage per page is tracked in the same billing and reporting as calls, giving you complete visibility into all communication costs.
Integrated Fax Management
Because fax is just another service in the same account, you manage fax numbers along with voice DIDs, control which teams/call centers can see which fax lines, and track usage per page in the same billing and reporting as calls.