All-in-One Desktop App
One desktop app for everyone: a softphone for users, a full call center workstation for agents, and a real-time monitoring console for supervisors.
Softphone for Any User
Full calling functionality for all users, not just agents
Make & Receive Calls
Make and receive calls using your extension, direct number, or call center numbers. Full softphone functionality in one application.
Free Internal Calls
Free internal calls between extensions, attended transfers to any colleague, and outbound calls with the right caller ID selected.
Caller ID Control
Choose the outbound identity when placing calls — use call center numbers or your personal direct number as needed.
Full Call Center Workstation for Agents
Complete agent functionality with integrated call handling and records
Multi-Call Center Login
Log in to one or multiple call centers and queues. Set status (available, break, wrap-up) and see your current queue workload.
Inbound Call Handling
Receive inbound calls routed by ACD. During a call: hold, mute, attended transfer, hang up, and then finish notes during wrap-up.
Integrated Call Records
Access Call Detail Records with visual call flow, recording, transcript, AI summary, and quality flags all in one place.
Real-Time Monitoring Console for Supervisors
Complete visibility and control over your call center operations
Real-Time Agent Presence
See real-time agent presence: who is online, on a call, in wrap-up, or offline per queue and per call center.
Queue Monitoring
Watch queue load and spot problems like "open hours but no agents logged in" with real-time alerts and visibility.
Complete Call Review
Open any call to see the full visual call flow, listen to the recording, read the transcript, and check AI flags.
Live Call Controls
Use live controls (silent monitor / whisper / barge) where enabled, and work through the shared Missed & Voicemail workspace.
Multiple Accounts in One App
Support for multiple accounts and call centers in a single application
Multiple Accounts
Users who work for several projects or brands can log into more than one account from the same application.
Account Switching
Agents choose which call center they are acting on behalf of when placing outbound calls. Supervisors can switch between workspaces.
Unified Interface
Monitor different call centers from the same application, with all features available across all accounts.
Built-In Features
Visual CDRs, recordings, transcripts, and AI quality flags all integrated into the app
Visual CDRs
Visual call flow timelines showing every step of the call journey, with complete call detail records built into the app.
Call Recordings
Access and play call recordings directly from the desktop app, with integrated playback controls.
Transcripts
Read full call transcripts generated automatically, making it easy to review conversations without listening.
AI Quality Flags
See AI-powered quality flags, scores, and comments for each call, providing instant insights into call quality.
Your Single Place for Everything
In practice, the desktop app is your single place for calling (internal + external), handling queue calls, reviewing CDRs, recordings, transcripts, and AI QA, and supervising agents and monitoring queues.
SimpleCallCenter comes with a full desktop application that everyone uses — not just agents. It works as a softphone for any user, a workstation for agents, and a monitoring and control center for supervisors, all with multi-account support built in.