Customizable Agent Settings

Fully customizable settings allow you to tailor the experience for your call center agents.

Tailor Your Agents' Experience

Set individual wrap-up times for post-call activities.
Configure a busy timer to manage agent availability.
Define the number of missed calls before automatic logout.
Customize call timeout, reject delay, and no-answer delay times.
Assign a personal extension number for internal communications.
Enable processing of missed calls and voicemails in a shared subsystem.