Automatic Schedule Redirect
SimpleCallCenter automatically respects your business hours and helps prevent "open but nobody's there" situations.
Business Hours Management
Automatically route calls based on your configured schedule and timezone
Schedule & Timezone Configuration
Define a schedule and timezone for each call center (workdays, weekends, opening/closing times) to automatically manage call routing based on business hours.
Normal Flow During Hours
During open hours, calls follow the normal flow: IVR/menu → queues → agents, ensuring customers reach your team when you're available.
Automatic Voicemail Redirect
Outside business hours, calls are automatically redirected to voicemail instead of ringing agents, ensuring professional handling even when closed.
After-Hours Voicemail Processing
Voicemails are transcribed, summarized, and tracked in your shared workspace
AI Transcription
Voicemails are transcribed automatically using speech recognition, making messages searchable and easy to review.
AI Summarization
Each voicemail is summarized by AI to identify key details and what it's about, providing quick insights at a glance.
Shared Workspace
Voicemails appear in the shared Missed & Voicemail workspace, where they can be assigned and tracked from Unassigned → In progress → Done.
"Open, but Empty" Protection
In the supervisor area of the desktop app, the system actively watches for mismatches between configured hours and reality
Open But Empty Detection
The system watches for a common real-world problem: it's within working hours, the line is technically open, but no agents are logged in.
Supervisor Alerts
When that happens, supervisors see an alert that the call center is open with zero agents online, so they can take immediate action.
Bring Agents Online
Supervisors can bring people online quickly when alerted, ensuring calls don't get lost during scheduled hours.
Adjust Schedule
Supervisors can intentionally close or adjust the schedule if needed, instead of silently losing calls when reality doesn't match configuration.
Active Schedule Management
So scheduling isn't just a static calendar — the platform actively warns you when reality (no agents) doesn't match your configured hours. This makes you look responsible, not just "we sent everything to voicemail, good luck."
When supervisors see an alert that the call center is open with zero agents online, they can bring people online or intentionally close/adjust the schedule, instead of silently losing calls.