ACD System
Utilize our Advanced Call Distribution system with 9 different strategies for efficient call handling.
Advanced Call Distribution Strategies
- Ring All: Rings all agents simultaneously.
- Longest Idle Agent: Rings the agent who has been idle the longest, taking into account tier level.
- Round Robin: Rings the agent in position, remembering the last tried agent.
- Top Down: Rings the agent in order, starting from 1 for every member.
- Agent with least talk time: Rings the agent with the least talk time.
- Agent with fewest calls: Rings the agent with the fewest calls.
- Sequentially by agent order: Rings agents sequentially by tier and order.
- Random: Rings agents in random order.
- Progressively: Rings agents similarly to top-down while keeping previous members ringing, essentially leading to a ring-all effect.