Customer support call center
Customer Support Call Center Software — Reduce Missed Calls, Improve Response
SimpleCallCenter helps support teams handle inbound calls with IVR, queues, routing, voicemail, and reporting. Add recording and optional AI summaries/QA when they’re useful — and keep pricing usage-based with no seat fees.
- Queues + routing
- Missed calls + voicemail
- Reporting + QA options
What breaks in customer support when calls aren’t managed
- •Missed calls become lost customers and escalations.
- •No queue visibility means inconsistent response and long waits.
- •Unclear ownership leads to “I thought someone else handled it.”
- •No QA loop makes coaching and process improvement slow.
Support teams win when the system makes it easy to answer, route, and follow up — consistently.
The core support workflow (simple and measurable)
A good support call center flow reduces missed calls, routes faster, and creates a clear record for follow-up and QA.
1) Route correctly
Use IVR + business hours and route callers to the right queue, team, or language.
IVR options →2) Answer with visibility
Queues, agent status, and reporting help you see what’s happening and respond consistently.
3) Improve over time
Recording, summaries, and QA tools help identify patterns and coach faster.
Recording & AI options →Support-friendly features (without per-seat pricing)
Queues & routing rules
Route by team, business hours, and language — with clear call ownership.
Missed calls, voicemail, and follow-up
Capture missed calls and make follow-up consistent across the team.
Reporting that support can use
Track answered vs missed calls, wait times, and agent activity.
QA & coaching (optional)
Enable recording, summaries, and AI tools only when they’re useful.
You get the core support workflow without paying per agent — then you choose add-ons when they add value.
Make support calls easier to manage
Reduce missed calls, route faster, and improve support quality — without per-seat pricing.